If your customized apparel doesn't make at least one head turn, a pet give an approving nod, or cause a smidgen of garment envy at your next outing, we've clearly missed a stitch!
Our guarantee? Wear it, flaunt it, love it. If it doesn't resonate with the 'you' we promised to capture, send it back. No riddles, no rhymes—just straight-up assurance that your style and satisfaction are our top threads.
Because here at by TomCat, we don't just stitch clothes, we tailor confidence. If we didn't get your fashion formula just right, we've got you covered... or in this case, we'll re-cover until we nail it! 😉👕👚🎩👒👗🎀
If you are not satisfied with your purchase from us, simply contact us within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs. And Please, we can't warranty items that show signs of wear.
by TomCat takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type or size.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, by TomCat does not proof documents created by its customers prior to processing.
